Type of Position: Full Time – Permanent
Location: Waterloo, Ontario
Education Requirement: University Degree
Experience: 0 to 3 years relevant
Who We Are
Headquartered in Waterloo, Ontario, OCTOPUZ provides offline robot programming and simulation software for businesses of all sizes, from small shops to global corporations. OCTOPUZ is a complete software solution that enables users to program and simulate industrial robots at their computer while generating robot specific code to run jobs in production. Our software solution supports a wide variety of robot applications including welding, trimming, painting, 3-D printing, and more.
OCTOPUZ offers powerful, flexible, and customizable software where users can program multiple robots simultaneously without interrupting production in a replicated 3D simulation environment.
Our focus is to provide a software solution that enables companies to reach a higher level of efficiency with their processes and opens opportunities for them to enter new markets and expand their business potential.
Role Description
You are deeply technical with great customer-facing skills. You know how to work as a trusted advisor ensuring the success of our present and future customers. As a member within the Application Engineering team, you will support customers who email and call into our customer support. You will deliver customer training and build and calibrate a digital twin of their production cell in our 3D simulation software. You will work with the development team to improve and enhance the software and have a direct influence on the next release of software providing feedback for new features. And if you have the interest, you will have the opportunity to write code to support new robot brands and associated controllers. As required, you will work with the sales team on new accounts and opportunities, taking responsibility for mapping the customers’ technical environment, understanding their requirements, and positioning OCTOPUZ as the best solution for their Offline Robot Programming needs. This role may also involve communicating and partnering with robot manufacturers, robotic integrators, and other partners.
Key Duties and Responsibilities
- Understand customer project requirements; help customers validate these requirements against the OCTOPUZ platform.
- Provide on-site or remote deployment and implementation support of the OCTOPUZ solution.
- Program robots and teach points for various tasks using robot pendants and OLRP software.
- Conduct robot calibrations within the OCTOPUZ solution ensuring an accurate representation of the robot within the simulation environment.
- Configuration and testing of robotic cells within the OCTOPUZ simulation environment.
- Provide customer training on software and the software interaction with industrial robots.
- Provide after sales technical support on software solution and robot Programming postprocessors (knowledge of python and C# is an asset).
- Communicate customer needs and product enhancement feedback to the Product Team.
- Support the sales team in helping customers to understand the extensive capabilities of the OCTOPUZ solution and how the solution will deliver value within their specific operational needs.
- Create customized customer demos and assist with a technical proof-of-concept to demonstrate how OCTOPUZ addresses identified success criteria and how the solution will work within the customer’s existing environment.
- Represent OCTOPUZ solution at global industry events and trade shows.
- Willingness and ability to travel domestically and internationally.
Work Environment
- At the present time, we are on a work from home basis, however, when it is safe we will be expected to be in the OCTOPUZ office 5 days a week.
- Our team is very cohesive. We enjoy working together and socializing with one another.
- Continuous learning environment including training opportunities.
- Casual work attire at the office.
- Flex time, with core hours being from 9:00 AM to 3:00 PM, subject to Director and role requirements.
- Open and professional atmosphere.
Core Competencies
- Excellent interpersonal skills both in person and over the phone.
- Passion for robotics and solving relatable technical problems.
- Ability to communicate effectively across all levels of the organization.
- Ability to manage time effectively.
- Ability to multitask and solve problems in a dynamic work environment.
- Ability to work well with product management, sales, development, customer support, and finance to drive success.
Requirements
- University degree in Mechanical/Mechatronic Engineering, Engineering Systems and Computing, Robot Technology, or minimum of 3 years’ on-the-job experience.
- Experience with computer aided design and/or manufacturing software.
- Experience with major robot brands including Motoman (Yaskawa), Fanuc, ABB, and KUKA.
- Must possess a valid vehicle license and have access to own vehicle.
- Willingness to travel, including international travel.
Assets
- Experience with any programming languages (C++, C#, VB, Python, etc.).
- Experience with Visual Studio, Visual Code, GIT, and Jenkins.
- Fluency in other languages.
No calls or agencies please. Please email careers@octopuz.com.
OCTOPUZ is committed to ensuring a culture of inclusion and diversity and will consider all applicants regardless of age, marital status, race, colour, religion, sex, orientation, national origin, or disability. For those requiring accommodations during any stage of the application process, please call 1-226-894-1253 to speak with Human Resources.
